Return & Exchange Policy - BD Perpetual

At "BD Perpetual," customer satisfaction is our priority. If you are not satisfied with your purchase, you can request an exchange or return under the following conditions:

Conditions for Exchange and Return:

• You can request an exchange or return within 7 days of receiving the order.
• The product must be in its original condition, unused, and with all original packaging.
• Items that have been used or damaged due to improper use cannot be exchanged or returned.

Exchange Process:

• Contact us via email [email protected] or by phone +966533919273 to initiate the exchange request.
• We will guide you through the exchange process and provide return shipping instructions.

Return Process:

• A refund will be issued to the original payment method once the product is received in its original condition.
• The refund may take 7-14 business days to process.

Items Not Eligible for Return:

• Watches that have been altered or customized.
• Products that have been opened or used.

Please note that shipping costs are non-refundable in case of return or exchange.